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餐厅新员工培训七步法

时间:2019-04-26 15:40:20 | 责任编辑:安迪

[摘要]新员工培训是餐厅管理者不可忽视的一项重要工作。新员工培训工作做得好,可以让员工更快地融入新环境,熟悉工作内容,为企业创造更多的效益。下面介绍新员工培训七步法,供参考。

新员工培训是餐厅管理者不可忽视的一项重要工作。新员工培训工作做得好,可以让员工更快地融入新环境,熟悉工作内容,为企业创造更多的效益。下面介绍新员工培训七步法,供参考。

餐厅新员工培训七步法

当天接待

  1、登记:姓名(便于记住员工)、家庭地址(安排师父,家里打电话来方便叫)、生日(根据年龄分师父、给员工过生日)、培训时的岗位。

  2、宿舍师傅和徒弟住一起(床单被套必须是干净的放在被子上)

  3、发名片:告诉他手机及店内的座机,可以让员工?#39029;?#30005;话找他们;走散时好联系;员工刚来没有朋友、亲人,给他们一种?#21487;劍?br />
  4、?#27493;?#29289;品的保管。

   步:来店的 天(上午)

  1、A相互的介绍,B分师傅,C仪容仪表

  2、熟悉店内、外的环境以及回宿舍的路线

  3、下午给师傅帮忙:如倒饮料、加菜、打小票等

  4、告诉新员工我们考核的方式和我们的 终目的。

  第二步:来店的第二天(上午)

  1、回顾昨?#28950;?#22521;训的内容,如环境、师傅、负责人姓名可以看出新员工的悟性,哪些是优秀的,哪些是比较差的;

  2、?#40092;?#33756;品、酒水、以及电气化的操作

  3、高峰期跟师傅帮忙

  4、下午给师傅帮忙

  第三步:来店的第三天(上午)

  1、回顾昨天的内容,从而看出他的悟性

  2、?#27493;?#33756;单中菜品的特性,如海味菜有哪些

  3、高峰期跟师傅帮忙

  4、下午给师傅帮忙

  第四步:来店的第?#22902;歟?#19978;午)

  1、回顾昨天的内容

  2、端出一个锅来和部分大家很少接着的菜品(如鸭肠、毛肚、黄喉、虾滑),?#27493;?#20174;接客人起的服务程序,并让大家品尝锅底和菜品的口味以及正确与不正确的?#28907;?#26041;法的区别。

  3、下午师父给他帮忙

  第五步:来店的第五天(上午)

  1、回顾昨天的培训内容

  2、组织员工?#27493;猓篈在过去?#22902;?#20013;所遇到不会处理的困难,B如何处理?#29615;⑹录?#30340;授权,C新老员工?#35760;山?#27969;

  3、下午师父给他帮忙

  4、人事?#28900;?#29702;和小区经理考?#21496;?#23450;员工淘汰名单

  5、合格后的新员工的业务技能?#19978;?#24212;的师傅帮助提升,由店经理进行肯定。

  第六步:来店的第六天(上午)

  1、放新员工和师父一起休息半天假或统一带新员工一起出去玩

  2、下午徒弟看台也是师父给徒弟帮忙

  第七步:来店第七天

  1、在班前会上换吊牌,合格者升为正式员工

  2、下午在班前会上恭?#33756;?#21487;以单独出来看台

  3、了解新员工的希望(希望老员工怎么来关心和帮助新来的同事)

  4、召开徒弟点评会(徒弟对师父的点评)

  5、新老员工比赛相互之间的?#40092;?br />
  备注?#28023;?#27599;天要开展的)

  1、怎么增加师徒之间的感情和师徒之间的配合度

  2、可制造一些感动案例(如:生日,纪念日,和师傅?#40092;?#30340;日子等)。

  3、对老顾客的?#40092;丁?br />
  4、每天中午和晚上下班都要对新员工的工作情况进行点评和总结。

  5、师父如觉得徒弟可以单独操作可以申请提前考核。

  6、一个月以后对新员工的成绩进行沟通?#21592;?#29616;好的新员工对他的师傅进行嘉奖。

本文内容来源于:餐饮杰
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